Your reputation is your most valuable marketing asset. Lumo builds and protects it — generating genuine reviews, monitoring every mention, and suppressing negative content before it costs you business.
93% of consumers say online reviews influence their purchase decisions. A business with a 3.5★ rating loses up to 70% of potential customers to competitors with 4.5★+. In markets where your competitors have similar services and prices, your online reputation is often the deciding factor — and most businesses manage it reactively, if at all.
Online reputation management is no longer just about responding to negative reviews. In 2026, AI search tools summarise your reputation — ChatGPT and Perplexity pull review sentiment, news mentions, and brand signals when recommending businesses. Lumo builds an AI-visible reputation that converts on every platform where buyers research.
Lumo's approach is proactive, not reactive. We build systematic review generation processes, monitor 50+ platforms for brand mentions, create positive content that outranks negative results, and develop crisis response protocols — so your reputation is an asset you control rather than a liability that controls you.
Every deliverable is tracked, reported, and tied to business outcomes — not just activity metrics.
A clear four-step process from first conversation to measurable results.
per month — monitoring + review generation + response management + monthly reporting
Get a Custom QuoteGoogle only removes reviews that violate its policies (fake reviews, spam, off-topic content, conflicts of interest). Lumo reports policy-violating reviews for removal and has a strong track record of successful removals. For legitimate negative reviews that don't violate policies, our strategy focuses on generating high-volume positive reviews that dilute their impact, and responding professionally to demonstrate service quality.
Review velocity improvements typically appear within 30 days as our automated systems begin generating new reviews. Star rating improvements follow within 60–90 days as positive volume accumulates. Negative content suppression (pushing bad results off page one) takes 3–6 months depending on the content's age and authority.
Lumo manages Google, Yelp, Trustpilot, Facebook, BBB, Glassdoor, G2, Capterra, Houzz, TripAdvisor, Healthgrades, Zocdoc, and industry-specific platforms relevant to your business. The platform mix is customised to where your customers actually research.
Lumo uses post-transaction email and SMS sequences, QR code-triggered review requests, and in-person request scripts — all compliant with Google's and other platforms' guidelines. We never incentivise reviews with discounts or payments, and never use fake or manufactured reviews. The system works by making it easy for genuinely satisfied customers to leave reviews they would have left anyway.
Lumo's crisis response protocol activates within 2 hours of a major reputation event. We coordinate immediate review platform reporting (if applicable), draft and publish an official response, identify and suppress damaging content in search results, and escalate to PR partners if media coverage is involved. Every Lumo reputation management client has a crisis playbook prepared before it's needed.
Book a free reputation audit — we'll show you exactly how your brand appears online and what it's costing you in lost customers.